Call Center Agent

Job Title: Call Center Agent
Company: AIT Technology

Job Description:
AIT Technology is seeking motivated and customer-oriented individuals to join our team as Call Center Agents. As a Call Center Agent, you will be responsible for handling inbound and outbound calls, assisting customers with inquiries, resolving issues, and providing exceptional customer service.

Responsibilities:

• Handle incoming calls from customers and provide accurate information and assistance in Amharic, Oromiffa, Tigrigna, and English.
• Make outbound calls to follow up with customers or conduct surveys as required, using Amharic, Oromiffa, Tigrigna, or English.
• Address customer inquiries, complaints, and issues in a professional and timely manner, utilizing Amharic, Oromiffa, Tigrigna, or English.
• Provide accurate and detailed information about products or services in Amharic, Oromiffa, Tigrigna, or English.
  Maintain customer records and update information as necessary.
• Meet or exceed performance targets, including call quality, customer satisfaction, and productivity metrics.
  Collaborate with team members and other departments to resolve customer concerns.
• Stay up-to-date with product knowledge and company policies.

Requirements:

• Fluent in Amharic, Oromiffa, Tigrigna, and English (written and spoken).
• High school diploma or equivalent.
• Excellent communication skills, both verbal and written, in all four languages.
  Strong customer service and problem-solving abilities.
• Ability to multitask and work in a fast-paced environment.
• Proficient in using computer systems and software.
• Previous experience in a call center or customer service role is preferred but not required.

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