Ethiopian Customer Services BPO – Call Center

Cut Costs and Improve Customer Service with Outsourced Call Centers in Ethiopia

Providing superior customer service is essential for businesses in Ethiopia. But maintaining an in-house call center can be expensive and difficult to scale.

Outsourcing to a cost-effective call center like AIT Technology can help Ethiopian businesses reduce expenses while improving customer satisfaction.

Our call center solutions in Ethiopia provide:

• Live phone support – Friendly Ethiopian agents available to handle all your incoming customer calls.

• Multilingual support – Agents fluent in Amharic, English and other major Ethiopian languages.

• Technical support – Trained agents capable of handling complex technical support queries.

• Order taking – Experienced agents to record and process customer orders efficiently.

• Customer follow up – Agents initiate follow up calls to resolve issues, answer questions and collect feedback.

• Custom escalation procedures – Unique protocols to handle sensitive customer situations.

backed by:

• State-of-the-art technology
• Robust quality assurance and monitoring systems
• Service level agreements to ensure performance
• ISO certified processes

Trusted by businesses across Ethiopia, our outsourced call center solutions provide:

• Up to 50% cost savings versus in-house call centers
• Improved customer satisfaction through specialized agent training
• Scalability to meet variable call volume demands
• 24/7 call center services to match your Ethiopian business hours

Let our efficient, friendly Ethiopian call center representatives handle your incoming calls so you can focus on growing your business.

Contact us today to discuss how outsourcing your call center can deliver cost savings, efficiency and happier customers for your Ethiopian company.