- info@aittechworld.com
- Megenagna 22 around Lem Hotel,B-Trade Building 4th Floor
- +251 972265151
- 7171
October 17, 2023by AIT
Sales Representative
Job Title: Sales Representative
Company: AIT Technology
Job Description:
AIT Technology is a leading technology company, and we are currently seeking a dynamic and results-driven Sales Representative to join our team. As a Sales Representative, you will be responsible for promoting and selling our products and services to potential customers. This is an exciting opportunity to contribute to our company’s growth and success.
Responsibilities:
- Identify and reach out to potential customers through various sales channels, including cold calling, networking, and referrals.
- Present and demonstrate our products and services to prospective clients.
- Understand customer needs and recommend appropriate solutions.
- Negotiate and close sales deals to achieve monthly and quarterly sales targets.
- Build and maintain strong relationships with customers, ensuring excellent customer satisfaction.
- Provide accurate and timely sales reports and forecasts to the sales manager.
- Stay up-to-date with industry trends, competitor activities, and product knowledge.
- Collaborate with the sales team to develop sales strategies and promotional campaigns.
Requirements:
- Proven experience as a Sales Representative or in a similar sales role.
- Excellent communication and interpersonal skills.
- Ability to build rapport and establish long-term relationships with customers.
- Strong negotiation and closing skills.
- Self-motivated with a results-oriented mindset.
- Ability to work independently and as part of a team.
- Proficient in using CRM software and other sales tools.
- Bachelor’s degree in Business, Marketing, or a related field is preferred but not required.
October 17, 2023by AIT
Call Center Agent
Job Title: Call Center Agent
Company: AIT Technology
Job Description:
AIT Technology is seeking motivated and customer-oriented individuals to join our team as Call Center Agents. As a Call Center Agent, you will be responsible for handling inbound and outbound calls, assisting customers with inquiries, resolving issues, and providing exceptional customer service.
Responsibilities:
- Handle incoming calls from customers and provide accurate information and assistance in Amharic, Oromiffa, Tigrigna, and English.
- Make outbound calls to follow up with customers or conduct surveys as required, using Amharic, Oromiffa, Tigrigna, or English.
- Address customer inquiries, complaints, and issues in a professional and timely manner, utilizing Amharic, Oromiffa, Tigrigna, or English.
- Provide accurate and detailed information about products or services in Amharic, Oromiffa, Tigrigna, or English.
Maintain customer records and update information as necessary. - Meet or exceed performance targets, including call quality, customer satisfaction, and productivity metrics.
Collaborate with team members and other departments to resolve customer concerns. - Stay up-to-date with product knowledge and company policies.
Requirements:
- Fluent in Amharic, Oromiffa, Tigrigna, and English (written and spoken).
- High school diploma or equivalent.
- Excellent communication skills, both verbal and written, in all four languages.
Strong customer service and problem-solving abilities. - Ability to multitask and work in a fast-paced environment.
- Proficient in using computer systems and software.
- Previous experience in a call center or customer service role is preferred but not required.
